Privacy Policy

Effective Date: April 23, 2025
This Privacy Policy describes how Our Gentle Pet (“we,” “us,” or “our”) collects, uses, discloses, and safeguards your personal information when you visit or make a purchase from ourgentlepet.com (“Site”).

By using our Site, you agree to the practices outlined in this policy.

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1. Information We Collect

We collect both personal and non-personal information when you interact with our Site:

Personal Information:

• Name

• Email address

• Phone number (optional)

• Billing and shipping addresses

• Payment details (securely processed via third-party providers)

• Order history and customer support interactions

Non-Personal Information:

• IP address

• Browser type

• Device type and operating system

• Referring URLs

• Time zone and language preferences

• Website interaction data (pages viewed, clicks, etc.)

We collect this information when you:

• Place an order

• Create an account

• Subscribe to our newsletter

• Contact customer support

• Browse or interact with the Site

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2. How We Use Your Information

We use your information to:

• Fulfill and ship orders

• Process payments securely

• Provide customer support

• Send transactional communications (e.g., order confirmations)

• Send promotional emails (if opted in)

• Improve our website, services, and customer experience

• Prevent fraud and ensure site security

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3. Cookies & Tracking Technologies

We use cookies and similar technologies (e.g., pixels, tags) to:

• Remember your preferences

• Understand how you use our Site

• Deliver personalized content and ads

• Measure ad effectiveness

You can manage cookie settings in your browser. Disabling cookies may affect functionality.

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4. Sharing Your Information

We do not sell or rent your personal data. We only share it with trusted third-party providers for business purposes, including:

• Payment processors (e.g., Shopify Payments, PayPal)

• Shipping carriers (e.g., USPS, UPS)

• Email marketing services

• Analytics tools (e.g., Google Analytics)

All third parties are contractually obligated to keep your data secure and only use it for specified purposes.

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5. Marketing & Communications

If you opt in to receive marketing communications, we may send you:

• Promotional emails

• Product announcements

• Special offers

You can unsubscribe at any time via the link in our emails or by contacting us.

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6. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal data we hold about you

• Request corrections or deletions

• Opt out of targeted advertising

• Withdraw consent to marketing communications

• Lodge a complaint with a data protection authority

To exercise your rights, contact us at ourgentlepet@gmail.com.

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7. Global Privacy Control (GPC) & Do Not Track

If you use a browser with Global Privacy Control (GPC) signals enabled, we will treat it as a valid opt-out request where legally required. We do not currently respond to browser-based Do Not Track (DNT) signals.

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8. Data Security

We take data security seriously and use industry-standard technologies (SSL encryption, secure hosting, limited access) to protect your personal information. However, no method of transmission over the internet is 100% secure.

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9. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from minors. If we become aware of such collection, we will delete the information promptly.

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10. Third-Party Links

Our Site may include links to external websites we do not control. We are not responsible for their content, privacy practices, or security. Please review their policies before sharing personal information.

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11. International Data Transfers

If you are accessing our site from outside the U.S., be aware that your information will be processed and stored in the United States. By using our Site, you consent to this transfer.

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12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The revised policy will be posted on this page with a new “Effective Date.” Continued use of our Site after changes indicates acceptance.

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13. Contact Us

For questions, concerns, or requests related to this Privacy Policy, contact us at:
📧 ourgentlepet@gmail.com